Transport and delivery

  • The signature of the Client or of a nominated adult over 18 years of age will be required at the time of delivery. Cerno cannot deliver to PO boxes.
  • In case of payment by bank transfer, deliveries shall be sent once the transfer has been received in cleared funds by Cerno.
  • For each order, Cerno shall invoice the Products by email or by post to the Client. The invoice will be based upon the information provided by the Client at the time of the order. No alterations to the invoice are possible after it has been issued.
  • Delivery charges shall be borne by the Client (unless differently indicated) and are indicated separately on the order form and invoice.
  • All purchases shall be delivered by a selected courier service (e.g. UPS Express) (hereinafter, “Courier”) between Monday and Friday excluding Saturdays, Sundays and local or national holidays, within days after order proposal confirmation, on the basis of the indicated availability.
  • Cerno is not responsible for delays that are unforeseeable and/or attributable exclusively to the Courier.
  • In all cases, except those of events beyond the reasonable control of Cerno or unforeseeable circumstances, Products shall be delivered within 30 (thirty) days from the day following that of the purchase conclusion, unless Cerno notifies the Client, including by email, within the same term or by the last date agreed for delivery, of the ordered Products being unavailable, including temporarily unavailable.
  • The Client or his/her nominated representative must be present at the delivery address indicated on the order for delivery of the Products.
  • At the time of delivery of the Products by the Courier, the Client is required to verify:
  1. That the number of items being delivered corresponds to that indicated on the delivery note;
  2. that the packaging and its seals are intact, undamaged, not wet or altered in any manner. Any damages to the packaging and/or the Product, or discrepancies in the number of items or documentation must be immediately indicated in writing on the Courier’s delivery note.
  • Once the Courier’s document has been signed and no objection has been raised by the Client, the Client may not make any objection to the exterior characteristics of the consigned parcel.